Saros 20

Try factory resetting the robot, placing it back in the dock, and setting it up as a completely new device. I had a similar docking issue with a Saros 20 right out of the box — it wouldn’t return to the dock at all. Roborock support said the only fix was to send it in for repair, but I ended up retu

This dripping issue isn't isolated; it happens on the Saros 20 as well. Roborock officially claims that up to 10 drops is "normal" and within their tolerances. That might be their internal accepted standard, but it is completely unacceptable from a customer standpoint. It is clearly an engineering f

After weeks of log analysis, Roborock's official explanation for my Saros 20 navigation problems is basically: "The new bumper is more sensitive than the S8 and chairs can trigger both sides while turning, causing obstacle avoidance issues." Their actual recommendation? Remove chairs before cleaning

That’s actually what I find most concerning. If the newer Saros 20 — which was just recently launched — shows the exact same behavior, it suggests this isn’t something Roborock is unaware of or still investigating. It looks more like a known behavior that has been carried over and implicitly accepte

My Saros 20 has the exact same issue after 1 week. We chose it after having an S5max for years, ironically assuming it was the safer more reliable choice. For $1600 I'm returning it and won't be buying Roborock again. I'm going to give the Dreame a try. Sad because we really liked it while it was wo

This is why Roborock removed the Flexi Rise side brush from the upcoming Saros 20 model due to numerous complaints about it getting stuck. Roborock's FlexiRise uses a more complex approach by lifting the entire side brush arm, while the lifting mechanism of the Dreame or Mova side brush only lifts t

Yes I know the clacking sound, I just figured it was the plastic brush arm hitting the wall as it pushed into corners. Would be good to know what's breaking in them, looks like about $120AU for a replacement part. Mine will be going back if that breaks, which I won't mind if the Saros 20's are out b

Your Roborock Experience: Your current Roborock model (any model), honest feedback, and what you’d like to see improved. Currently have Saros 10R. I'd like to see more quality control across products and warranties over the past year. I've had several robots become defective shortly after buying or

I just got my flow 2, first narwal. Im comparing it to a saros 20 I also just got. I was commenting to myself on the design of the latch for the water tank, and how it seemed cheap and likely to not last as long as the roborock design. I think this was shipping damage, in your case.

Presumably the Saros 20 fixes some of the issues I've experienced - For example the side brush arm is beefier and probably doesn't fail like mine has (i mean some people even with the 10R don't have the failures I have). It also has 'upgraded' Starsight - so hopefully won't get trapped on cables as