Saros 20

Try factory resetting the robot, placing it back in the dock, and setting it up as a completely new device. I had a similar docking issue with a Saros 20 right out of the box — it wouldn’t return to the dock at all. Roborock support said the only fix was to send it in for repair, but I ended up retu

What model is this? I just got a Saros 20, to replace a different brand robot because the map was always causing problems like yours. I have to clear the map and relearn the floorplan which has been maddening. I rage-quit my old robot and got Roborock's best model, hoping it would solve the issue. N

My Saros 20 has the exact same issue after 1 week. We chose it after having an S5max for years, ironically assuming it was the safer more reliable choice. For $1600 I'm returning it and won't be buying Roborock again. I'm going to give the Dreame a try. Sad because we really liked it while it was wo

Yes I know the clacking sound, I just figured it was the plastic brush arm hitting the wall as it pushed into corners. Would be good to know what's breaking in them, looks like about $120AU for a replacement part. Mine will be going back if that breaks, which I won't mind if the Saros 20's are out b

Presumably the Saros 20 fixes some of the issues I've experienced - For example the side brush arm is beefier and probably doesn't fail like mine has (i mean some people even with the 10R don't have the failures I have). It also has 'upgraded' Starsight - so hopefully won't get trapped on cables as